10 Silver Open Heart Charms 16mm chs4986a

Return Policy

We DO accept returns.
Just contact us within: 14 days of delivery
Ship items back within: 30 days of delivery

We don't accept exchanges or cancellations. But please contact us if you have any problems with your order and we will do what we can to help.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
• Custom or personalized orders
• Items on sale

Conditions of Return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value. Of course, if the mistake was ours, we will make it right for you!

Change of Address

We ship super-fast! Often, our folks pull your order fresh off the printer and head straight to the warehouse! That means you don’t have much time to correct an address error. Call us ASAP if you need to make a change, and have your order number ready. We will accommodate if your order hasn’t been processed yet.

817-952-3404 (10am-5pm CT, Monday-Friday not including holidays)